The Industry-Recognized Professional Association For Property Standards Officers
Highlights:

ATS Professional Development - Part Four
BEM & Managing Challenging Customer Service & Resolving Conflict
Available spots
Service Description
Participants in the Part Four course will have the chance to engage in continuous learning by staying up-to-date on the latest trends and developments in municipal enforcement. Monday / Tuesday: Basic Emergency Management: * Basic Emergency Management course provides the tools you need to promote, develop, implement, and maintain a community-based emergency management program. * Learn the theory through a series of presentations and small group activities. * This course is offered by George Brown College Continuing Education in co-operation with Emergency Management Ontario (EMO). * Passing this course earns you both a certificate of course completion from George Brown College and a certificate from EMO. Wednesday - Managing Challenging Customer Service and Resolving Conflict: A Public Sector Perspective This session is designed for public sector employees interacting with diverse and often challenging customers. Participants will explore the unique complexities of providing excellent customer service in government settings, where public expectations and systemic constraints can create complicated dynamics. Through practical strategies, participants will learn how to navigate high-pressure situations, address customer frustrations effectively, and maintain professionalism while upholding equity and inclusivity in service delivery. By focusing on conflict resolution, de-escalation techniques, and an inclusive service approach, attendees will be equipped with tools to manage tough interactions confidently, enhance public trust, and foster a positive service experience—even in the face of adversity. Learning Objectives • Strengthen your ability to deliver exceptional service during high-stress situations. • Recognize and address systemic barriers to public service excellence while navigating organizational constraints. • Identify and respond effectively to a wide range of customer behaviours, including those of hostile or frustrated individuals. • Integrate equity and inclusivity into your customer service approach to meet diverse public needs. • Master proven conflict resolution strategies and de-escalation techniques tailored for public sector interactions • Build confidence in managing contentious or high-tension situations professionally and effectively. Price includes an administrative fee to help offset additional bank charges.




Upcoming Sessions
Cancellation Policy
Refunds requested in writing 14 days prior to are subject to a 20% administration fee. There are no refunds less than 14 days prior to start date.
Contact Details
treasurer@oapso.ca